FAQ

Please contact our support team as soon as possible after placing your order. If your order has not been fulfilled yet, we can still cancel it for you.

Please check your spam/junk folder first. If it is still missing, contact us and we will verify your order and resend confirmation details.

Some products may ship separately from different warehouses. The remaining items are usually on the way with a separate tracking number.

Yes, if your order is not processed yet. Send us your order number and requested change quickly so we can assist.

Orders are usually processed within 1-2 business days. Standard shipping generally takes 5-10 business days depending on destination.

We ship using reliable courier partners and provide tracking once your package is dispatched.

Yes. As soon as your order ships, you will receive an email with a tracking link.

Please check with neighbors or your local carrier first. If still missing, contact us and we will investigate immediately.

We accept major credit/debit cards and trusted online payment methods available at checkout.

Your invoice is sent by email after your purchase. If you need a copy, contact support.

Please contact our support team with your order number. We will guide you through the return process.

Reach out to us within the return window and keep items unused in original packaging. We will share return instructions.

After we receive and inspect your return, the refund is issued to your original payment method according to policy timelines.